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Real-time virtual supports improving health equity and access in British Columbia

Healthcare Management Forum 
Authors: Helen Novak Lauscher, Kurtis Stewart, Ray Markham, John Pawlovich, John Mah, Megan Hunt, Kim Williams, Jim Christenson, Scott Graham, Katrina Bepple, Erika Pritchard, Jon Rabeneck, Michelle Yang and Kendall Ho
Publication Date: September 2023


The COVID-19 pandemic prompted the establishment of seven virtual care pathways in British Columbia and Indigenous communities to address healthcare disparities. These pathways facilitated 38,905 patient encounters and demonstrated significant growth, with 90% patient satisfaction and 94% provider satisfaction, indicating their effectiveness in improving healthcare access in rural, remote, and Indigenous areas.


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