Organization: RCCbc

Location: Individual/applicant must reside in British Columbia.

The Rural Coordination Centre of BC (RCCbc) mission is to promote improvement in the health status of people living in the rural communities of British Columbia. The RCCbc serves as a strategic forum that facilitates discussions between Partnership Pentagram Plus (Health Administrators, Policy Makers, Rural Communities, Linked Sectors, Academia and Health Providers) on coordination of rural healthcare services, improvement of effective collaboration, network partnership and leadership and to promote understanding of rural health challenges and opportunities.

RCCbc is committed to advocating for equity in rural, remote and Indigenous healthcare, and this includes advancing the recommendations in the Truth and Reconciliation Calls to Action (TRC) and embedding our work with respectful relationships and reciprocity, and leading with compassion, empathy and inclusivity.

In accordance with the established vision and values of the Network, the Virtual Medical Office Assistant (vMOA) will receive work direction from the Clinical Services Manager and will report to the Operations Executive Director at RCCbc. The vMOA has a key role in supporting the day-to-day operations of the RTVS Peer Pathways including interfacing with rural providers, scheduling of the RTVS providers, MOIS and efaxing support, and on/off boarding of providers and review.

The Peer Pathways of the Real-Time Virtual Support Program (RTVS) were intentionally created and operationalized to support the most vulnerable communities and providers in our province. The 24/7 virtually enabled peer support pathways provide immediate unencumbered access to support rural healthcare providers, irrespective of the remoteness of where they find themselves. The pathways assist a full spectrum of front-line emergency health care providers including nurses, nurse practitioners, registered midwives, family physicians and specialists. They operate in the well-received spirit of “phone a friend”. Additionally, RTVS peer support virtual physicians help to build capacity in community through supporting simulations, PRA-BC & physicians new to rural practice and UBC Family Practice second-year residents transitioning to rural practice.

• Oversees the day-to-day scheduling of Peer-to-Peer pathways and ensures that schedule is up to date.
• Maintaining records and files inclusive of supporting accuracy of charting in MOIS by retrieval of missing data and merging of duplicate charts.
• E-Faxing of encounter notes to calling provider and/or site (including resolving failed faxes).
• Onboarding and offboarding of RTVS providers, including updates in Teams, Bytebloc and MOIS.
• Answering video and phone calls from rural providers to build patient charts and connecting them with an available virtual physician.
• Audit of charts and post shift surveys.
• Developing and strengthening relationships with high users, especially nursing outpost stations
• Identification and recommendations of system and process improvements. Maintain list of enhancements for MOIS.
• Responds to RTVS inquiries and provides support to staff and consultants to help in the valid preparation of claims, reimbursements, payments and interpreting financial policies and procedures as relevant.
• Schedule meetings, prepares agenda materials for distribution to meeting participants and taking minutes.
• Compile data and prepares reports as required
• Assists with the dissemination of information and knowledge related to projects and key programs and initiatives.
• Performs other related duties and/or projects
• Travel as needed