Q: Where do you live? 

A: Richmond, BC. 

Q: What is your position at RCCBC? 

A: I’m a Virtual Medical Office Assistant with Real-Time Virtual Support (RTVS) supporting the Emergency (RUDi) pathway, one of our instant access 24/7 peer-to-peer pathways.

Q: What does that mean?   

A: Working with local care providers, RUDi often acts as the Most Responsible Physician (MRP) in nursing stations in Indigenous communities and to also support small emergency sites. We call this our “RUDi MRP” work, and this has helped alleviate the staffing burdens these communities are feeling. I provide administrative support to the RUDi team which includes faxing patient notes to our calling communities, scheduling, and recruiting for our RUDi MRP shifts in rural emergency departments.

Q: Describe RCCbc in three words.   

A: Relationships, Innovative, Refreshing.

Q: What motivated you to join RCCbc?   

A: With my previous experience at a long-term care home, I was able to witness the power of virtual connection during the pandemic, and it really sparked my interest in virtual health. I also wanted to continue to be in a position where I could help vulnerable and marginalized communities, so my role with RTVS ticked off both boxes for me.

Q: What do you like most about working at / with RCCbc?

A:  I have an awesome team, and it’s such a pleasure to work with colleagues and physicians who bring the same positivity, curiosity, and compassion to our work.

Q: What has been one of your proudest moments working at / with RCCbc?

A: We check in with the communities we support, and I always feel so proud listening to the nurses and doctors talk about the significant impacts RTVS has had on them. To hear that a provider was able to get some rest or felt supported during a challenging case, it makes all the difference.

Q: Where is your favourite place in British Columbia?

A: Steveston Village in Richmond! I grew up near the water there, so lots of happy memories with family and friends.

Q: What one thing we might be surprised to learn about you?

A: I love to write poetry! I was introduced to the world of spoken word during my first year at UBC, and I fell in love ever since.