


Any member of the healthcare team in rural or remote communities in BC can call the Instant Access or Quick Reply Pathways for Providers. Patients should not call the Pathways for Providers.
There are two main RTVS pathways for patients. If you are Indigenous or your family is Indigenous you can call the First Nations Doctor of the Day service. Non-Indigenous people can call 8-1-1 at any time to speak to a nurse and, depending on the circumstances, they may be transferred to a virtual physician who may be able to do a Zoom consultation.
Any patient issue that you need support with, or any patient whom you’re concerned about. Think of RTVS as “calling a friend.” RTVS specialists can:
All Instant Access Pathways are available any time, 24/7. The Quick Reply Pathways, which include, dermatology, hematology, thrombosis, rheumatology, and Post COVID-19 Recovery Clinic referral are available Mondays to Fridays (except holidays) from 9 am to late afternoon. The myofascial pain pathway is available from 8 a.m. to 6 p.m.
RCCbc Zoom healthcare licenses have the following protections:
Doctors of BC, First Nations Health Authority, Interior Health, and Northern Health are issuing Zoom healthcare grade licenses to their providers and communities. These accounts have similar protections to the RCCbc Zoom licenses.
Not at this time. The Joint Standing Committee on Rural Issues is offering rural healthcare providers in BC the option to have access to a Zoom for Healthcare license.
Zoom for Healthcare is endorsed by the Ministry of Health and PHSA and is HIPAA, PIPEDA and PHIPA compliant.
RCCbc and all the Health Authorities in the province are providing the same healthcare-grade licenses. Some default settings may be different, but all these healthcare-grade accounts provide the same level of security and privacy.
One difference is that the accounts provided by RCCbc are pre-configured to provide direct access to the Real-Time Virtual Support contacts for rural physicians. If you have a Zoom account provided by a health authority, you can still access the RTVS pathways, but you will need to add the RTVS pathway contacts to your Zoom contacts.
Yes! The team is here for as many times as you need them, any time.
If you think the patient is going to need a transfer, please call PTN as soon as you can, even if you’re using one of the RTVS pathways. We can even call PTN for you—just let us know.
We understand that patient care is challenging. We’re your colleagues—we’re not here to judge. Don’t hesitate—RTVS pathways are here for you. All RTVS physicians on-call are friendly, understand the rural practice context, and are ready to support your needs.
Contact the Rural Coordination Centre of BC at 1-877-569-4762 or virtual@rccbc.ca. An RCCbc team member is available Monday to Friday (except holidays) from 8:30 am to 4:30 pm.
620 – 1665 West Broadway
Vancouver, BC V6J 1X1
T: 604 738-8222
Toll Free: 1-877-908-8222
F: 604 738-8218
Monday to Friday
8:30am to 4:30pm PST