ROSe (Rural Outreach Support)
ROSe-Critical Care is one of the Real-Time Virtual Support (RTVS) pathways for patient care and healthcare collaboration in rural and remote communities in BC.
Intensivist/critical care specialists are available 24/7 by Zoom, mobile app, and phone to support rural healthcare providers looking for a consultation, second opinion, or ongoing virtual support for patients.
ROSe physicians have expertise in complex, acutely ill patients, and those who are deteriorating. However, they are open to support rural care providers for any patient whom they are concerned about.
How to access ROSe
Support through ROSe is available anytime, 24/7. There are three ways to reach ROSe:
- Phone: 1-888-918-0626
- Zoom: email@example.com
- ROSe mobile app: download from rosetelehealth.com
If you’re a physician or nurse practitioner in rural BC and don’t have a Zoom for Healthcare account yet, fill out our online form to request a Zoom account, or visit our Zoom page for more information.
If you signed up for a Zoom license through RCCbc, all the RTVS contacts (including ROSe) will be added to your Zoom contacts automatically. If your Zoom account was provided by your health authority or you signed up for your own account (outside of RCCbc), you will need to add the contacts manually.
Note: It may take up to 24 hours for your contact request to be accepted, so the contact will show as “pending” until then.
If you need assistance, watch the video below. (The video shows how to add RUDi contacts, but the process is the same for ROSe.)
Once logged into Zoom, go to Contacts and select ROSe. Click the Meet button to start a video consultation.
ROSe mobile app
Toolkit and Posters
The Real-Time Virtual Support Toolkit for Healthcare Providers is aimed at helping physicians, nurse practitioners, and nurses in rural, remote, and First Nations communities navigate through the RTVS pathways.
It includes a flow chart, details on how to access each pathway, Zoom instructions, frequently asked questions, bios and photos of the physicians in each RTVS team, and posters to put up in your hospital, clinic, or office.
If you just need the posters, download them separately:
Meet the ROSe team
Meet the physicians who provide the ROSe service.
Omar Ahmad practices emergency and critical care medicine in Victoria and also works as an EPOS physician. He is the Department Head for Emergency and Critical Care Medicine at Island Health. Omar enjoys being an educator and is involved in various education initiatives. He has provided rural practitioner supports for the past number of years.
Ishtiaq Ahmed is an intensive care physician in Vancouver, practicing at Burnaby Hospital and Abbotsford Regional Hospital. He completed a residency in internal medicine at the University of Toronto and a fellowship in critical care medicine at UBC. Ishtiaq is currently the Chief of Critical Care at Burnaby Hospital and leads the hospital’s organ donation program. He has been a member of the ROSe program from its start.
Don Burke has been a critical care physician for 22 years. After completing medical school at the University of Toronto, he completed his internal medicine residency at Tuft’s University in Massachusetts, followed by a critical care fellowship in St Louis, Missouri. He then completed an Infectious Diseases fellowship at Case Western Reserve University in Cleveland, Ohio. Don started a pilot project, Critical Outreach & Diagnostic Intervention (CODI) in 2016 with a small group of intensivists, which had such strong acceptance amongst physicians in BC that they expanded the group into ROSe. ROSe is a fully redesigned version of the platform to support all frontline physicians in small, rural, and remote communities.
Mario Francispragasam is the physician lead for ROSe. After finishing medical school at the University of Western Ontario, he moved to Vancouver for his residency. After part of his anesthesia residency and a trauma internship at the University of Cape Town, he transitioned into emergency medicine at UBC. He completed fellowships in adult intensive care medicine and point of care ultrasound as well as a Master’s in adult education. Mario practices emergency medicine at St. Paul’s Hospital and Vancouver General Hospital, works in intensive care for Fraser Health and Island Health, and is a pediatric critical care transport physician for BC Children’s Hospital.
Marietjie (MJ) Slabbert
Marietjie (MJ) Slabbert is a specialist physician in anesthesiology and critical care medicine. She worked in adult and pediatric trauma in Cape Town, trained in pre-hospital emergency medicine in the UK, and volunteered for the UK ambulance service as a critical care pre-hospital physician and on helicopter air ambulances. MJ lives and works in Prince George as an anesthesiologist, trauma team lead, and critical care specialist physician at UHNBC. She is Medical Director, ICU and Regional Medical Lead, Northern Health Critical Care Program. MJ has been part of the ROSe team since its inspection and is a passionate advocate for improving pre-hospital, rural, trauma, and critical care.
Adam Thomas trained in Calgary for medical school, completed residency training in emergency medicine in Victoria, and recently finished a critical care fellowship in Vancouver. His interests are focused around point of care ultrasound, medical education, and innovation. Since his longitudinal clerkship in Yellowknife, Adam has had a passion for supporting rural health initiatives. He works and lives in Victoria with his wife (a GP) and two children.