Real-Time Virtual Support (RTVS) peer pathways are for physicians, residents, nurse practitioners, nurses, midwives—and, in some cases, first responders—in rural, remote, and First Nations communities in BC. Calling RTVS is like calling a friend. It is there for rural providers when they need free and friendly clinical support at the click of a button.

“RTVS is a game-changer for me in the rural ER. It fills so many roles: from a quick hallway consult about an unique case to a trusted expert to lean on in an "all hands on deck" emergency. Rural practice can be very isolating and RTVS helps me feel less like I am out there on my own. The support is consistently friendly and sensitive to what it means to provide care in lower resource environments. Without exception, the RTVS providers truly "get it". Looking back on my practice before RTVS, I don't know how I ever functioned without it. ”
Explore the numbers
13,000 Calls & messages
RTVS answered over 13,000 calls and messages from rural providers
1800 Hours
RUDi provided over 1800 hours of Most Responsible Provider (MRP) coverage
18 Site visits
Members of the RTVS team visited 18 different sites across the province in 2023 for outreach
4 Awards
RTVS was honoured with four awards in 2023. RTVS won a 2023 Quality Award from Health Quality BC, and our documentary The Edge of Care won a Hermes award and two MUSE awards
Making a Difference
Plans for the Future
The MaBAL team have been working with community health care providers, administrators, and partners at the First Nations Health Authority to ensure pilot supports identified during the Kwadacha visit can be adopted.
The RTVS Fire Department also launched a new end-user, encounter survey as well as a provider needs assessment survey. The information from these surveys will be used to inform our quality improvement and quality assurance initiatives.
Team Members
Click on a team member to explore which other projects they have contributed to in the past year.

John Pawlovich
Director, Rural Education Action Plan | Lead, Real-Time Virtual Support
John Pawlovich’s Projects: Annual Reports

Brydon Blacklaws
Co-lead, VERRa, Real-Time Virtual Support
Brydon Blacklaws’s Projects: Annual Reports

Jeff Beselt
Co-Lead, RUDi (Emergency), Real-Time Virtual Support
Jeff Beselt’s Projects: Annual Reports

Matt Petrie
Co-Lead, Fire Department, Real-Time Virtual Support
Matt Petrie’s Projects: Annual Reports

Dana Hubler
Medical Director, Rural Continuing Professional Development
Dana Hubler’s Projects: Annual Reports

Amy Sawchuk
Co-Lead, MaBAL (Maternity & Babies), Real-Time Virtual Support
Amy Sawchuk’s Projects: Annual Reports

Keeve de Villiers
Co-Lead, MaBAL (Maternity & Babies), Real-Time Virtual Support
Keeve de Villiers’s Projects: Annual Reports

David Wensley
Co-Lead, CHARLiE (Pediatrics) (from 2020-2024), Real-Time Virtual Support
David Wensley’s Projects: Annual Reports

Arthur Cogswell
Co-Lead, CHARLiE (Pediatrics), Real-Time Virtual Support
Arthur Cogswell’s Projects: Annual Reports

Tom Skinner
Project Manager
Tom Skinner’s Projects: Annual Reports

Geneviève Fortin
Clinical Services Manager
Geneviève Fortin’s Projects: Annual Reports

Katrina Bepple
Manager, Partnerships & Engagement
Katrina Bepple’s Projects: Annual Reports

Dave Harris
Engagement and System Lead Consultant, Real-Time Virtual Support
Dave Harris’s Projects: Annual Reports

Erika Pritchard
Senior Project Coordinator
Erika Pritchard’s Projects: Annual Reports

Rebecca Connop Price
Communications Officer
Rebecca Connop Price’s Projects: Annual Reports

Anne Lesack
Senior Project Coordinator
Anne Lesack’s Projects: Annual Reports

Melanie Harrop
Project Coordinator
Melanie Harrop’s Projects: Annual Reports

Shannon Beer
Virtual Medical Office Assistant
Shannon Beer’s Projects: Annual Reports

Hayley Bennett
Virtual Medical Office Assistant
Hayley Bennett’s Projects: Annual Reports

Karen Shepherd
Virtual Medical Office Assistant