The Real-Time Virtual Support (RTVS) Quick Reply Dermatology pathway is for rural and remote healthcare providers who need the support of a Dermatologist.
Call RTVS Dermatology
Dermatologists or Dermatological Residents are available weekdays from 9 a.m. to 5 p.m. to help with questions that you may have about rashes and other skin conditions.
The Dermatologists will ask for patient demographics including first and last name and health number. They will also ask you to help with the evaluation, which means:
- for you, choosing one number to tell us how severe you think the rash is using the Physician Global Assessment for Dermatology
- for the patient, consent for us to contact them to arrange completion of a Dermatology Life Quality Index questionnaire
How to Connect
If you have a Zoom account from RCCbc or Interior Health, the RTVS Pathways Contacts, including RTVS Dermatology, are prepopulated and ready to go.
To view them:
- Open Zoom on your computer, phone, or tablet.
- Sign in with your Zoom licence if you have not already done so.
- Click on the ‘Contacts’ button in Zoom.
- Under ‘All Contacts’, you will see all the available RTVS pathways.
- Select the pathway you wish to connect with and click ‘Meet’ for a call.
If you have a Zoom licence from PHSA or a Health Authority other than Interior Health, you will need to add the RTVS Pathways Contacts manually.
- Open Zoom on your computer, phone, or tablet.
- Click on the ‘Contacts’ button in Zoom.
- Click on the ‘+’ button and select ‘Add a Contact’.
- Enter the following address: rrderm@telus.net.
Note: It may take up to 24 hours for your contact request to be accepted, so the contact will show as “pending” until then.
Back up contacts:
- Office Phone (MOA Joanne): 604-266-5353
- Office Fax: 604-879-7475
- Dr. Neil Kitson’s Cell: 236-999-1658
Note from Dr. Neil Kitson: “The RTVS/UBC Rural and Remote Dermatology Service will be closed over the holiday period beginning Dec. 24, 2022, and re-opening Jan. 9, 2023. We would like to provide service over the holidays are not yet able to do so. Reminder: for providers looking for urgent advice regarding severe skin disease that might require hospital transfer please call VGH switchboard at 604-875-5000 or if for children BCCH switchboard 604-875-2345, and ask for the dermatology staff on call. We thank all our excellent dermatology residents without whom the service would not work. Happy Immunity for 2023!”