Organization: Rural Coordination Centre of BC

Location: Individual/applicant must reside in British Columbia

Led by rural physicians, the Rural Coordination Centre of BC (RCCbc) is a network that improves the health of rural people and communities across British Columbia. We cultivate relationships and networks, facilitate rural health discussion, coordinate rural health projects, create learning opportunities for rural healthcare practitioners, advocate for a healthy rural British Columbia, stimulate rural health research, and develop healthcare leaders. Funded primarily by the Joint Standing Committee on Rural Issues, our network partners include healthcare providers, healthcare administrators, community members, policymakers, educators, researchers, and non-profit and business leaders.

RCCbc is committed to advocating for equity in rural, remote and Indigenous healthcare, and this includes advancing the recommendations in the Truth and Reconciliation Calls to Action (TRC) and embedding our work with respectful relationships and reciprocity, and leading with compassion, empathy and inclusivity.

Reporting to the Executive Director, the Program Assistant is responsible for providing administrative support to designated Program/Project Leads within RCCbc. The Program Assistant has a key role in the support, implementation and delivery of various programs and projects at RCCbc. The incumbent will receive work direction from the Senior Project Manager, and will work closely with rural, remote and Indigenous communities, health care providers, and other partners.

The Program Assistant filling this role will be responsible for supporting and facilitating the administration of multiple projects including, but not limited to, the Rural Obstetrics and Maternity Sustainability Program (ROAM).

The position requires strong interpersonal and customer service skills as it involves frequent connections with various internal stakeholders and external agencies. The duties will vary from day to day and will involve a wide variety of tasks in service to the organization.

The Rural Obstetrics and Maternity Sustainability Program (ROAM) improves overall health system access and function by stabilizing, supporting and enhancing the delivery of quality maternity and surgical care to rural communities and Indigenous Peoples in BC. The approach of the ROAM program is to engage interprofessional provider teams and provide them with resources to develop a plan for their own community’s specific context, needs and priorities to support the sustainability of maternity and surgical services in their community. Guiding principles of ROAM are to foster “Community Determined Safe Birth Environments” based on holistic risk evaluation and assessment, and to support local team-based approaches that enhance equity, stability, and support sustainability across the broader medical community.

• Supports the planning, development and implementation of programs and projects.
• Schedule and organize meetings. Takes and transcribes minutes and distributes in a timely manner and follows up on appropriate action items.
• Assists with organization and planning of events, meetings and other activities, including organizing invitations, catering, venue, accreditation, arranging shipping to/from rural communities, etc.
• Research and arrange travel and accommodation bookings.
• Coordinates and assembles materials for meetings and other events from a variety of sources.
• Reviews financial claim submissions ensuring eligibility and accurate account coding.
• Monitor and track program/community expenditures and ensure expenses are within budget and program parameters.
• Prepares claims, invoices, credit card reconciliation and other financial forms and tasks for the programs as needed.
• In collaboration with RCCbc Finance team, reconciles, monitors and investigates errors and discrepancies on various accounts, following up on outstanding items and resolving issues as needed.
• Assists with the dissemination of information and knowledge related to projects and key programs and initiatives.
• Acts as a frontline engagement for RCCbc with rural community partners to respond to inquiries and provide helpful, flexible and knowledgeable service and support.
• Produces and maintains a variety of accurate and well-designed documents including spreadsheets, presentations, correspondence, expense claims, briefing notes, memos, minutes, and meeting agendas.
• Travels and provide onsite program support, when required.
• Provides administrative support to any other designated team members in the programs.
• Provides support on special projects by researching, compiling reports or surveys, and summarizing information.
• Maintains prompt, courteous, and respectful interactions with physicians, non-physician personnel and all staff members at all times.
• Performs other related duties as assigned.