What would you love to see happen on your team?
Curious about optimizing team function, with the right supports?
In the Quality Team Coaching for Rural BC (QTC4RBC) program, rural community health care teams work with an International Coach Federation (ICF)-certified coach to optimize their team culture of safety, learning, and quality that leads to positive patient and provider experiences.
Watch the video to learn more about the program or download the one page info sheet.
Evidence shows that effective teams create a culture that both improves patient safety and enhances satisfaction and joy for healthcare providers.
- The estimated costs of replacing a physician are estimated at 2-3 times the physician’s annual salary1
- One-third of new registered nurses seek another job within their first year2
- Shouldn’t we do everything in our power to keep and support them?
Elements of highly effective team culture will be addressed including: supportive communications, safety for taking risks and making changes, collective values/goals and clear roles, shared leadership, team routines and procedures, continuous learning and improvement, self-awareness, resilience and adaptability.
What this program provides:
- A one day in-person coaching workshop in your community OR 6 online 2 hour modules (note: only the virtual format is currently available) with an ICF-certified coach to lay the foundation for coaching towards highly effective teams;
- Up to four virtual team coaching sessions at approximately 1 month, 2 months, 4 months and 6 months after the workshop to provide additional team support and up to three one-on-one coaching sessions with leadership (eg. department or site lead);
- A concierge service linking your team to programs and resources in BC;
- Financial support up to $40,000 that may be used towards a team quality plan;
- Additional optional opportunities to work on a quality project of your choosing with mentorship and support from a quality advisor. Quality projects could range, for example, from initiating debriefs after challenging events to introducing an interprofessional approach to providing COPD care;
- This Group Learning program has been certified for up to 21.75 Mainpro+ credits and accredited for up to 7.25 MOC Section 3 Simulation hours.
The Quality Team Coaching for Rural BC program will be grounded in the foundational principles of coaching. Coaching is an approach focused on listening and supporting an individual or team to realize their strengths and create a way to move forward on what they envision. In coaching, the role of the coach is to surface an individual’s or team’s wisdom and knowledge, help them align with their motivations and values, access their own resources and find their own answers.
To assist with moving forward, a coach may also facilitate connections with other resources, training or mentorship that the team identifies would support them to meet their goals. Team wellness and ensuring safety in the coaching experience is essential and a strengths-based approach and principles from positive psychology will guide the program.
Rural health care teams who want to work with an ICF-certified coach. A team is a group of people who work together towards a common purpose, who depend on one another to fulfill the functions and responsibilities of the team, who demonstrate mutual support and are mutually accountable for reaching team goals. We welcome diverse teams to submit their application. Below are just a few examples of potential teams and what they might be interested in working on through this program:
- A community with 7 physicians and 15 nurses (some part-time) in a service area including several First Nation communities. The team is working with allied health care providers to plan for a Primary Care Network and wants to work on building teams with allied health providers and First Nations community health workers to improve acute care discharge planning.
- An interprofessional team with very stable and motivated physicians and staff who are interested in enhancing their teamwork and running some quality improvement projects at their health site.
- A team of midwives, GPs, nurses and an obstetrician wanting to increase integration around maternity care, including antenatal care, intrapartum care, and in the operating room for emergent operative delivery.
- A small community of 5 physicians with various training backgrounds, frequent agency nurses, high turnover of physicians and staff. The team also serves 4 First Nations communities in the service area. The ER is in transition to new model and nurses and physicians are wanting additional tools to function well in the highly demanding ER environment.
- A remote community with 2 physicians sharing 1 FTE (APP) in a D&T centre with 2 nurses, visiting allied health providers, MOAs, and a regular recurring locum. They are already doing interprofessional team rounds and small QI projects and want to build upon their successes.
Any member of the local health care team is encouraged to take the lead on developing an application (eg. a family physician, nurse, specialist physician, community paramedic, nurse practitioner, manager, administrator, public health nurse, MOA, mental health clinician, midwife, Elder, Aboriginal patient liaison, physiotherapist, respiratory therapist, social worker, occupational therapist etc.). To be eligible, applications must meet the following criteria:
- While any rural community is welcome to apply, applications from teams in RSA A or B communities will be prioritized.
- The application will ideally be submitted by an interprofessional team that is collectively submitting the application. (Note: there may be some disciplines where individuals within their team are struggling to work together and wish to apply. If so, please contact us so we can address your specific needs).
- The team submitting the application can be the whole health care team in a community/area, or a subgroup of the broader team (eg. midwife, obstetrician, maternity nurses and GPs). Up to 20 team members can participate. If your team is larger than 20 please contact us to discuss.
- At least one physician must be part of the application team (or 20% if the team is more than 8).
- The application should demonstrate that there has been engagement with community or regional health care leadership regarding the application through letters of support from those in relevant leadership positions such as chief of staff or medical director AND a health authority administrator (assuming both are relevant to your application).
- Program participants must have been engaged in the development of the application.
- Active participation of leadership in the program is highly encouraged and significantly strengthens the application.
In alignment with program commitments to equity and supporting underserved populations, priority may be given to:
- Applications from teams that include members who are recent graduates or new-to-practice in rural BC
- Applications from teams that include members from one or more First Nations community health care team(s) or service areas with significant First Nations populations
- Applications from teams that include a solo practice specialist
- Applications from teams with chronic vacant positions, frequent turnover, and/or a vulnerable human resource plan
- Applications from teams with new allied health care providers into the model of care
HOW & WHEN:
To apply for the Quality Team Coaching for Rural BC Program, please send the following documents to Adrienne Peltonen at firstname.lastname@example.org.
- Application form (please download and complete)
- To optimize support for interprofessional involvement during the program, please provide a letter of support, ideally from those in relevant leadership positions such as chief of staff or medical director AND a health authority administrator (assuming both are relevant to your application). A letter of support template can be downloaded here.
Interested teams are encouraged to reach out for support in completing their application.
There are two deadlines for applications:
- August 14, 2020
- October 30, 2020
To optimize the likelihood of a successful application, you are encouraged to apply early in order to have the opportunity to strengthen your application based on feedback from the program, and to be eligible for both cohorts.
Submission of a report summarizing what your team did and the outcomes will be required no later than 60 days after the end of the program. A reporting template will be provided.
Quality Team Coaching for Rural BC is a program of the Rural Coordination Centre of BC and funded by the Joint Standing Committee on Rural Issues. For more information about the Quality Team Coaching for Rural BC Program, please contact Adrienne Peltonen at email@example.com.
1Shanafelt TD, Noseworthy JH. Executive Leadership and Physician Well-being: Nine Organizational Strategies to Promote Engagement and Reduce Burnout. Mayo Clin Proc. 2017;92(1):129-46.
2Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for Improving Joy in Work. IHI White Paper. Cambridge, Massachusetts: Institute for Healthcare Improvement; 2017.