RTVS – CHARLiE
CHARLiE (Child Health Advice in ReaL-time Electronically) – Pediatrics – is one of the Instant Access Real-Time Virtual Support (RTVS) pathways for healthcare providers for healthcare collaboration in rural and remote communities in BC.
The CHARLiE team includes pediatricians, pediatric emergency physicians, and pediatric intensivists who are available 24/7 by Zoom to provide urgent specialized pediatric support to rural healthcare providers presented with urgent problems in children and youth.
Support includes:
- providing a second opinion
- reviewing a case
- helping to navigate the healthcare system
- providing collaborative support
- running through simulation scenarios
- other situations as needed by rural providers
Referrals will continue through current regional referral pathways utilizing the partnerships developed by Child Health BC, with the Tiers of Service guiding referrals and discussion of transfers.
CHARLiE physicians will partner with CompassBC, a program that provides virtual support to providers managing children and youth living with mental health and substance use concerns.
CHARLiE physicians will work with the current Neonatal and Pediatric Critical Care Transport program to support rural healthcare providers.
How to access CHARLiE
Support through CHARLiE is available anytime, 24/7 through Zoom at charlie1@rccbc.ca or through 236-305-5352.
If you’re a physician, nurse practitioner or midwife in rural BC and don’t have a Zoom for Healthcare account yet, fill out our online form to request a Zoom account, or visit our Getting Started page for more information.
If you signed up for a Zoom license through RCCbc, all Real-Time Virtual Support (RTVS) pathways (RUDi, CHARLiE, MaBAL, Dermatology, Thrombosis etc.) will be added to your Zoom contacts automatically.
Adding CHARLiE contact
If your Zoom account was provided by your health authority or you signed up for your own account (outside of RCCbc), you will need to add the RTVS contacts to your account. The CHARLiE contact to add is: charlie1@rccbc.ca
Note: It may take up to 24 hours for your contact request to be accepted, so contacts will show as “pending” until then.
If you need assistance adding contacts, watch the video below.
Request a consult with a CHARLiE physician
To start a video consultation with a CHARLiE physician, go to Contacts and select CHARLiE. Then, click the Meet button.
If you’re unable to connect to CHARLiE via Zoom or if there is no answer right away, call the backup cell number listed for that account. Note: The backup number changes based on which physician is on call.
If you need additional help, visit our Getting Started section or email virtual@rccbc.ca.
Meet the CHARLiE Team Leader
David Wensley
David Wensley recently retired from the pediatric intensive care unit at BC Children’s Hospital but is still active in pediatric respiratory medicine. He has been involved with pediatric transport in BC for more than 30 years and supported practitioners in the management of sick children in many communities around the province. David also visited some smaller communities when he helped bring the PALS and APLS courses to BC and helped develop the TelePICU project that was supported by Child Health BC to provide various communities in BC with telehealth support for sick children.
