If you want to provide feedback on your experience of Real-Time Virtual Support peer pathways, you can submit it through our encounter evaluation survey.

You can provide feedback on your experience with:

• CHARLiE
• MaBAL
• RUDi
• Dermatology
• Hematology
• MyoLive
• Neurology
• RheumVision
• Thrombosis

RTVS wants our team of peer-to-peer support physicians to be leaders in providing psychologically and culturally safe care that is both timely and rurally sensitive.

Your feedback is essential to helping us support our RTVS providers to be leaders in this kind of care.

We will use your feedback to guide recruitment and training for our RTVS physicians to provide the kind of care we all want and deserve.

Just like we want our care to be psychologically safe, we also want the feedback process to be safe. Unless you have explicitly asked us to, we will not share your name—or any identifying information about the consultation you are giving feedback on—with the provider involved.

Any constructive feedback that you share will be used to improve our service, so that we know that we can continue to be a stable, reliable service in the years to come.

If your preference is to provide feedback over the phone or in a private Zoom meeting, please reach out to us at [email protected] to set up a meeting.

If you have any ideas or suggestions about ways we can improve the feedback process, please let us know!

Anyone who indicates that they would like to be contacted by a member of the RTVS Peer Pathway quality improvement team will hear from us within five business days.

If you have any questions about our surveys, please email [email protected].