Step 1 – Get Access to Zoom

You can use any instance of Zoom to call RTVS. They are all approved for healthcare use. If you are a rural physician or nurse practitioner, you can request a Zoom account from RCCbc. You can do this by emailing virtual@rtvs-bc.ca. You must also download Zoom onto your computer, phone, or tablet.

If you already have a Zoom account from your health authority, or the Provincial Health Services Authority (PHSA), or through any other organization, you may use that account to access the RTVS Pathways.

Step 2 – Find the RTVS Pathway Contacts in Zoom

If you received a Zoom account through RCCbc, the RTVS Pathway contacts are pre-populated and ready to use.

To view them:

• Open Zoom on your computer, phone, or tablet.
• Sign in with your Zoom licence if you have not already done so.
• Click on the ‘Contacts’ button in Zoom.
• Under ‘All Contacts’, you will see all the available RTVS pathways.
• Select the pathway you wish to connect with and click ‘Meet’ for a call.

PHSA, Interior Health and Northern Health Zoom

If you have a Zoom licence from PHSA, Interior Health or Northern Health, you can search for the contacts, then star them as favourites so they show up in your starred contacts for easy access.

• Select the pathway you wish to connect with and click ‘Meet’ for a call.

Other Zoom

If you have a Zoom account with another organization, you will need to add the RTVS Pathways Contacts manually.

• Open Zoom on your computer, phone, or tablet.
• Click on the ‘Contacts’ button in Zoom.
• Click on the ‘+’ button and select ‘Add a Contact’.
• Enter one of the pathway email addresses listed below.

Note: It may take up to 24 hours for your contact request to be accepted, so the contact will show as “pending” until then.

Contact virtual@rtvs-bc.ca if you need assistance.

Step 3 – Call Us to Practice

You can call any of the pathways to practice calling RTVS. You can also reach one of our virtual medical office assistants on the RTVS Front Door by calling 604-256-3122 or search for “RTVS Front Door” in your Zoom contacts. They may be able to assist you in reaching a clinician. Mornings are usually less busy than afternoons. If the provider is busy with a clinical call, he or she may ask you to call back.

Not sure if the service is for you? Learn about Real-Time Virtual Support

Attend a 30-minute “Introduction to RTVS” session with RTVS Technical Support via Zoom. They can answer any questions you may have. Encourage your team members to attend this session with you. Book an RTVS Intro Session