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Getting Started with RTVS

How it works

Get Started with RTVS Pathways in 4 Simple Steps

All that rural healthcare providers need to connect with RTVS virtual providers is a Zoom account or a telephone line—and a bit of know-how.

  • Step 1: Learn about Real-Time Virtual Support

    Read more about RTVS and attend a 30-minute “Introduction to RTVS” session with RTVS Technical Support via Zoom. Encourage your team members to attend this session with you.

    Book an RTVS Intro Session

  • Step 2: Get Access to Zoom

    If you are a rural physician, nurse practitioner, nurse, or midwife, you can request a Zoom account from the Rural Coordination Centre of BC (RCCbc). After submitting your request, RTVS Technical Support will send your Zoom account invitation within 24 hours. You must also download Zoom onto your computer, phone, or tablet.

    Request an RCCbc Zoom Account

    If you already have a Zoom account from your health authority, or the Provincial Health Services Authority, you may use that account to access the RTVS Pathways. If you are not eligible for a Zoom account from RCCbc, accounts are also available through the Provincial Health Services Authority.

  • Step 3: Find the RTVS Pathways Contacts in Zoom

    If you received a Zoom account through RCCbc, the RTVS Pathway contacts are pre-populated and ready to use.

    • Open Zoom on your computer, phone, or tablet.
    • Ensure you are signed into your Zoom account.
    • Click on the “Contacts” button in Zoom.
    • Under “All Contacts”, you will see all available RTVS pathways.
    • Select the Pathway you wish to connect with and click “Meet” for an instant call.

     

    If you have a Zoom account through your health authority, or the Provincial Health Services Authority, you must manually add the RTVS Pathway contacts.

    • Open Zoom on your computer, phone, or tablet.
    • Click on the “Contacts” button in Zoom.
    • Click on the “+” button and select “Add a Contact”.
    • Enter each of the RTVS Pathway addresses, below.
    • It can take a few hours for your contact requests to be approved.
    • Once approved, the RTVS pathways will now show up in your ‘External Contacts’ in Zoom.
    • Zoom is the preferred method of communication for RTVS Pathways; however, telephone numbers are provided as backup.

     

    Instant Access Pathways (24/7)

    Emergencies (RUDi) 
    Add Zoom contact: rudi1@rccbc.ca
    Phone: 236.305.9302

    Maternity and Newborn (MaBAL)
    Add Zoom account: mabal1@rccbc.ca
    Phone: 236.305.7364

    Pediatrics (CHARLiE)
    Add Zoom contact: charlie1@rccbc.ca 
    Phone: 236.305.5352

    Quick Reply Pathways (Weekdays, 9am to late afternoon)

    Dermatology
    Add Zoom contact: rrderm@telus.net
    Phone: 778-771-3376

    Hematology
    Add Zoom contact: hematology@rtvs-bc.ca
    Phone: 250-857-5342

    myoLIVE (Myofascial Pain)
    Add Zoom contact: info@anatomicmedicine.org 
    Phone: 250-744-6334

    Post-COVID-19 Recovery Clinic Referral
    Add Zoom contact: postcovidclinic@rtvs-bc.ca
    Phone: 604-806-8037

    RheumVision (Rheumatology)
    Add Zoom contact: rheum.vmoa@rccbc.ca
    Phone: 250-999-3222

    Thrombosis
    Add Zoom contact: thrombosis-clinic@rccbc.ca 
    Phone: 604-655-1758

    Neurology
    Add Zoom contact: neurology@rtvs-bc.ca
    Phone: 604-558-0833

    Please do not email the RTVS Pathway Zoom addresses, provided above. Messages sent to these addresses will not be received.

  • Step 4: Call Us to Practice

    You may call any RTVS Pathway, anytime, even just to practice—and to take an RTVS virtual provider on a quick tour of your local site so they can learn what resources are available to you. If it is more convenient to book a call, schedule a Virtual Lunchtime Tour, instead. RTVS also enables you to book just-in-time, supported, and residency site simulations.

    If you need help getting set up, contact RTVS Technical Support at virtual@rccbc.ca.

    Book an RTVS Lunchtime Tour
    Book an RTVS Simulation

Simulations through the RTVS pathways have been certified for up to 30.0 Mainpro+ credits and accredited up to 30.0 MOC Section 1 credits by UBC CPD.
For more information and to request a certificate, visit: https://ubccpd.ca/rural/rtvs

Download the poster

The Real-Time Virtual Support Poster is aimed at helping physicians, nurse practitioners, and nurses in rural, remote, and First Nations communities navigate through the RTVS pathways.

It includes all the information needed to connect with Virtual Physicians when providers need their support. 

Acknowledgements

Real-Time Virtual Support is an initiative of the Virtual Health and Wellness Collaborative for Rural and First Nations BC. RTVS is made possible through the incredible work and collaboration of Rural Coordination Centre of BC (supported by the Joint Standing Committee on Rural Issues), First Nations Health Authority, Provincial Health Services Authority, Providence Health Care, BC Emergency Medicine Network, and UBC Department of Emergency Medicine.


Please check back often to see what new tools are available or subscribe to RCCbc’s eNewsletter and click the RTVS updates box to have updates delivered to you. (Please subscribe with a personal email address as health authority servers will likely filter and/or block our newsletter).

Real-Time Virtual Support (RTVS)

  • Getting Started with RTVS
    • Zoom Licences and Instructions
  • RTVS Provider Pathways
  • RTVS Patient Pathways
  • RTVS Simulations
  • RTVS Accreditation
  • Resident RTVS Rounds
  • Virtual Care Resources
  • Real-Time Virtual PoCUS Practice
  • RTVS FAQs
  • RTVS Resources
  • Media

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Real-Time Virtual Support (RTVS)

  • Getting Started with RTVS
    • Zoom Licences and Instructions
  • RTVS Provider Pathways
  • RTVS Patient Pathways
  • RTVS Simulations
  • RTVS Accreditation
  • Resident RTVS Rounds
  • Virtual Care Resources
  • Real-Time Virtual PoCUS Practice
  • RTVS FAQs
  • RTVS Resources
  • Media
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