The CHARLiE team includes pediatricians, pediatric emergency physicians, and pediatric intensivists who are available 24/7 by Zoom to provide specialized pediatric support to rural healthcare providers.

Support includes:

• reviewing a case;
• helping to navigate the healthcare system including patient transfer;
• carrying out a full consult over Zoom;
• providing collaborative support;
• running through simulation scenarios;
• other situations as needed by rural providers.

CHARLiE physicians will partner with CompassBC, a program that provides virtual support to providers managing children and youth living with mental health and substance use concerns.

Nurses at nursing outpost stations can call CHARLiE directly or obtain a referral to CHARLiE through RUDi.

Visit the RUDi (Emergency) MaBAL (Maternity and Newborn), and ROCCi (Critical Care and Internal Medicine) pages for more information on the other Instant Access pathways for providers in rural and remote BC.

If you received a Zoom account through RCCbc, the RTVS Pathway contacts are pre-populated and ready to use. Just open Zoom on your computer, phone, or tablet. If you are signed in, you will see all available RTVS pathways under “All Contacts”. Select the Pathway you wish to connect with and click “Meet” for an instant call.

If you have a Zoom licence from PHSA, Northern Health, or Interior Health, you can search for the contacts, then star them as favourites so they show up in your starred contacts for easy access.

If you have a Zoom licence from another organization, you will need to add the RTVS contacts to your account. The CHARLiE contact to add is: [email protected]

It may take up to 24 hours for your contact request to be accepted, so contacts will show as “pending” until then.

If you need assistance adding contacts, watch the video about adding contacts.

There are three ways to connect to RTVS, via Zoom, over the phone and via FNHA Telehealth Cart. Watch the video below to learn more.