The Real-Time Virtual Support (RTVS) Quick Reply SCI Nav (Spinal Cord Injury Navigation) pathway is for rural and remote healthcare providers who need the support of an interdisciplinary care team knowledgeable about spinal cord injuries. The service is led by an experienced team at GF Strong in Vancouver, and is a province-wide service operating as part of the health system to help clinicians ensure the best care possible for patients with spinal cord injury.
Call RTVS SCI Nav
The SCI Nav service is managed by a nurse navigator who triages calls from clinicians. The nurse navigator will also be taking calls from patients so please specify that you are a clinician.
For clinicians, the service provides free and friendly clinical support from an expert peer to assist in their interactions with persons living with SCI. This may take the form of advice, training, or participation in three-way consultations with their patients.
The SCI Nav service is connected with the G.F. Strong Rehabilitation Centre and supported by the Rick Hansen Foundation, Spinal Cord Injury B.C. and the VGH & UBCH Foundation.
The pathway will not be able to assist with navigating issues specific to a patient’s community pharmacy (for example, site specific procedures and policies). They will also not be able to mediate issues specific to a patient’s health insurance policy.
Connect with the nurse navigator by adding RTVS SCI Nav as a Zoom contact. You can message them in Zoom for an appointment.
How to Connect
If you have a Zoom account from RCCbc, the RTVS Pathways Contacts are prepopulated and ready to go.
To view them:
- Open Zoom on your computer, phone, or tablet.
- Sign in with your Zoom licence if you have not already done so.
- Click on the ‘Contacts’ button in Zoom.
- Under ‘All Contacts’, you will see all the available RTVS pathways.
- Select the pathway you wish to connect with and click ‘Meet’ for a call.
PHSA, Northern Health and Interior Health Zoom
If you have a Zoom licence from PHSA, Northern Health, or Interior Health, you can search for the contacts, then star them as favourites so they show up in your starred contacts for easy access.
Other Zoom
If you have a Zoom account with another organization, you will need to add the RTVS Pathways Contacts manually.
- Open Zoom on your computer, phone, or tablet.
- Click on the ‘Contacts’ button in Zoom.
- Click on the ‘+’ button and select ‘Add a Contact’.
- Enter the following address: [email protected].
Note: It may take up to 24 hours for your contact request to be accepted, so the contact will show as “pending” until then.
Find out more about RTVS
RTVS for Nurses
Real-Time Virtual Support’s RUDi, MaBAL and CHARLiE pathways are free and friendly support from virtual physicians and they are available to nurses in rural, remote and Indigenous communities.
RTVS Quick Reply
Real-Time Virtual Support’s peer pathways include Quick Reply specialists — Dermatology, Hematology, Myofascial Pain, Rheumatology, Thrombosis and Neurology — available weekdays during regular business hours for healthcare providers in rural, remote and Indigenous communities.
